Whether you’re putting an ATM in your retail branch or at any other location of your choice , we have a program that fits your need of ATM brand management. We support your investment with well defined service that meets your needs.
Thorough cleaning of all machines on a weekly or daily basis throughout the region
The detailed cleaning includes all the services in the standard cleaning as noted above. It also includes the application of a specialized cleaner and resurfacer on the monitor which fills in microscopic voids, leaves a protective shield, stops dust attraction and resists fingerprinting.
Stainless steel surfaces will be cleaned and polished with unique products which will buff the surface and repel soil. All plastic, vinyl and rubber surfaces will have a protectant applied which conditions the product and protects it from moisture, oxidation and UV rays. It also makes the surface anti-static which repels dust and dirt. Windows immediately adjacent to ATM and wind/sun screens will be cleaned.
If requested, we will also clean the magnetic heads on the interior of the card reader. Graffiti removal and vandalism repair will be responded to immediately and will be quoted on a case-by-case basis. ATM facia and surround patching and painting can be provided. We have a service standing by 24 hours a day, 7 days a week to assist you with your ATM needs. Whether you are experiencing a external problem with your ATM or you need to order supplies, we will be there when you need us and we guarantee that if you have a problem with your ATM you will speak to one of our highly trained technicians straight away.
It is essential to have regular updates on each ATM to give our customer a better experience.. We believe surroundings of your ATM with the colors of your brand, and prominently displaying your logo or image makes your ATM very appealing and easy for your customers to locate.
It is essential to have regular updates on each ATM to give our customer a better experience.. We believe surroundings of your ATM with the colors of your brand, and prominently displaying your logo or image makes your ATM very appealing and easy for your customers to locate.
We can assist you in developing engaging graphics for your ATM, either full motion video or static. When combined with sunviewable monitors, the effect is staggering. ATMusers have a richer experience and it has been shown that they become more loyal to the ATM.
Most repairs and painting can be done on site to minimize down time and avoid temporary measures. Two part automotive paint is used which includes a UV inhibitor. The surround, kiosk, ATM fascia, trim and tunnel can all be painted properly to make the site appear good as new. In some cases, a complete fascia replacement can be done which avoids painting altogether. Signage and network logos can be updated at the same time.vehicles are stocked with parts so they can get your ATM external parts replaced and back in service right away. vehicles are stocked with parts so they can get your ATM external parts replaced and back in service right away.
Hi-tech offers a special technology to monitor our service staff for controlling their regular visits to machines by attaching a unique sensory tag which is scanned by a reader by the staff in every ATM visits. Our control room will be sending you Daily or weekly incident reports for all the machines associated in your network.
We will create a catalogue with all the ATM details and submit to you to refer each one and will add any updates on each ATMs and update their locations. We believe branding through effective maintenance service is important to make sure ATMs are highly visible and attractive to cardholders and our high standard service maintenance can promote your institution’s image and all work is performed in a professional manner.
We pride ourselves in our long term relationship with our clients and built on our reputation for responsive and reliable services.We do explore opportunities to delight our customers thus strengthen our relationship with our clients.
We will replace the damaged ATM parts as and when we spot it hence a delay is avoided and each ATM s are updated without damaging the image.
Incidents are updated daily in our website or by emails, for web based reporting password and username will be provided to the bank authorities to review incidents and update the status..
All forms of physical damages to the machines
Electrical replacements of lighting bulbs
Permanent Graffiti marks
Site visit reports
Fraudulent gadget monitoring
A completed checklist with recommendations and pictures of the ATM will be provided on a web page unique to your institution and password protected. Alternate ways of providing the updated reports and photos of ATMs can be arranged.
Hi-tech offers a technical expert to the partner banks to manage and coordinates with hitec technical team and other vendors to solve any technical deficiencies of ATM’S so as to keep a high image of the organization .This staff will be placed in the bank premises without any additional cost for the bank.
If our valuable clients have an additional requirements on a special projects ,Eg: ATM placements on a big event where a daily maintenance and cleaning required which can be provided with a minimal cost.
Apart from our current method of reporting and maintenance , we are flexible in providing a reporting method or a customized maintenance format that is suitable to your business needs.
We can increase our visit in a particular ATMs which is placed at a location which is highly important for your institution’s brand image.
We update the ATM catalogue monthly to provide you a updated referrals.
We can consolidate all your concerns on your ATM ,especially on the security measures , and our staff do a thorough check on each ATM to ensure your ATM is free from any threat.
